Last updated: July 1, 2026
1. Information We Collect
When you use LookRides, we collect only the information necessary to provide and improve our intercity cab booking service:
- Contact details: Your name, phone number, and email address when you make a booking or enquiry.
- Trip information: Pickup and drop-off locations, travel dates, times, and any special instructions you provide.
- Communication records: WhatsApp messages, phone call logs, and email correspondence related to your bookings.
- Usage data: Pages visited, routes viewed, and interactions with our website to help us improve your experience.
2. How We Use Your Information
Your information is used exclusively for the following purposes:
- Processing and confirming your booking requests.
- Communicating trip updates, driver allocation, and ride status via WhatsApp or phone.
- Sharing your phone number and pickup location with your assigned chauffeur solely for the purpose of facilitating your trip.
- Improving our services, website experience, and route offerings.
- Responding to your enquiries and support requests.
3. Information Sharing
We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:
- With your chauffeur: Your name, phone number, and pickup location are shared with the assigned driver to complete your booking.
- Service providers: Trusted third parties who help us operate our platform (cloud hosting, SMS/WhatsApp delivery, analytics) — all contractually bound to keep your data confidential.
- Legal compliance: When required by law or to protect our rights and safety.
4. Cookies & Tracking
Our website uses minimal cookies and tracking technologies to enhance your experience:
- Essential cookies: Required for the website to function properly (session management, security).
- Analytics: Anonymous usage data to understand how visitors use our site and improve our services.
- No advertising cookies: We do not use tracking cookies for advertising or remarketing purposes.
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
5. Data Retention
We retain your personal information only for as long as necessary:
- Booking records: Retained for 3 years after your last trip for operational and legal purposes.
- Communications: WhatsApp and email records kept for 1 year.
- Analytics data: Anonymized and retained for up to 2 years.
When data is no longer needed, it is securely deleted or anonymized.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Object to certain processing activities.
- Withdraw consent at any time for consent-based processing.
To exercise any of these rights, contact us at the details below.
7. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Secure server infrastructure with encrypted database storage.
- HTTPS encryption for all website communications.
- Restricted access to personal data on a need-to-know basis.
- Regular security reviews of our systems and practices.
8. Third-Party Services
Our platform uses the following third-party services, each with their own privacy practices:
- Supabase — Database hosting and authentication.
- WhatsApp Business API — Booking confirmations and customer communication.
- Vercel — Website hosting and deployment.
We encourage you to review the privacy policies of these providers.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have questions, concerns, or requests regarding your personal data, please reach out:
- Phone / WhatsApp: +91 97804 26567
- Email: info@lookride.in
