Cancellation & Refund Policy

1. Standard Bookings — Free Cancellation

For all standard intercity bookings (sedans, SUVs, hatchbacks) where no advance payment has been taken:

• Cancellations are completely free of charge at any time.
• As a courtesy to our chauffeurs, we request that you notify us at least 4 hours before your scheduled pickup time if your plans change.
• This allows us to release the driver and reassign the vehicle to another passenger.

2. Large Fleet & Custom Itineraries

For specialized vehicles (Tempo Traveller, Urbania, luxury buses) or multi-day customised itineraries, a token advance may be requested to block the specific vehicle:

• Cancellation 24+ hours before pickup: Full 100% refund of the token amount.
• Cancellation within 24 hours of pickup: The token advance may be forfeited as the vehicle could not be re-booked.

All refunds are processed within 5–7 business days to the original payment method.

3. Driver-Initiated Cancellations

In the rare event that our chauffeur or fleet partner cancels a confirmed booking (due to vehicle breakdown, driver unavailability, or operational issues):

• We will immediately notify you via WhatsApp or phone call.
• We will make every effort to arrange an alternate vehicle at the same agreed fare.
• If an alternate vehicle cannot be arranged, any token advance paid will be fully refunded within 5–7 business days.

4. How to Cancel

To cancel a booking, you can use any of the following methods:

• Reply to your WhatsApp booking confirmation message.
• Call or WhatsApp us at +91 97804 26567 — our team is available 24/7.
• Email us at info@lookride.in with your booking details.

5. Rescheduling

Need to change your travel date or time instead of cancelling? We are happy to help:

• Contact us via WhatsApp or phone with your revised schedule.
• We will update your booking to the new date/time, subject to vehicle availability.
• Rescheduling is free of charge for standard bookings.
• If the revised route is different, pricing may be adjusted accordingly.

6. Refund Processing

When a refund is applicable (large fleet bookings or driver-initiated cancellations):

• Refunds are processed within 5–7 business days from the date of cancellation.
• The amount is credited back to your original payment method (UPI, bank transfer, or card).
• You will receive a confirmation once the refund has been initiated.
• If you do not see the refund within 7 business days, please contact us for a status update.

7. Questions?

If you have any questions about our cancellation or refund policies, please don't hesitate to reach out:

• Phone / WhatsApp: +91 97804 26567
• Email: info@lookride.in